FAQ
💎 Frequently Asked Questions (FAQ) – The Jada Lauryn Experience
Welcome to The Jada Lauryn Experience! We’re here to ensure your luxury hair journey is seamless and stress-free. Below are answers to our most frequently asked questions.
📅 Booking & Appointments
Q: How do I book an appointment?
A: You can book your appointment online through our scheduling system. A non-refundable deposit is required to secure your spot.
Q: Can I reschedule my appointment?
A: Yes! You must reschedule at least 24 hours in advance to transfer your deposit to a new date.
Q: What happens if I’m late?
A: A 10-minute grace period is allowed. After that, a $15 late fee applies. If you are 15+ minutes late, your appointment may be canceled, and your deposit forfeited.
Q: Do you accept walk-ins?
A: No, all services are by appointment only to ensure every client gets the full luxury experience.
🛍️ Products & Refunds
Q: Do you offer refunds on hair or products?
A: All sales are final. Due to the nature of our products, we do not offer refunds or exchanges unless you receive a damaged or incorrect item (must be reported within 48 hours of delivery).
Q: What hair types do you work with?
A: We specialize in all hair textures and provide custom styling tailored to your needs.
Q: How do I care for my hair after my appointment?
A: We provide personalized aftercare instructions at the end of your appointment to keep your hair flawless.
💳 Payments & Policies
Q: What payment methods do you accept?
A: We accept cash, credit/debit cards, and Zelle. Remaining balances are cash only at your appointment.
Q: Can I bring a friend or child?
A: To maintain a relaxing experience, no extra guests or children are allowed unless they are receiving a service.
Q: Do you offer mobile or travel services?
A: Yes! Travel services are available for an additional fee. Please contact us directly for details.
💌 Have More Questions?
If you need further assistance, please email us at YourEmail@jadalauryn.com or send us a message via our [Contact Page].
We look forward to giving you the ultimate luxury hair experience! ✨💎